Privacy Notice

This privacy policy explains how we collect, use, and protect your personal information when you interact with us, use our services, or visit our website.

What Personal Information Do We Collect?

Information You Provide to Us

We collect personal information that you provide directly to us, including:

• Name and contact details (email, phone number, address)
• Project requirements and specifications
• Design preferences and customization requests
• Payment and billing information
• Communication preferences

Information We Collect Automatically

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Website usage data (pages visited, time spent, interactions)
• Cookie data and analytics information

How We Use Your Personal Information

We use your personal information to:

• Create custom furniture pieces according to your specifications
• Communicate with you about your projects and orders
• Process payments and maintain business records
• Provide customer support and after-sales service
• Improve our products and services
• Meet our legal and regulatory obligations

Security of Your Information

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

While we implement appropriate security measures to protect your information, no internet-based system is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Sharing Your Information

We may share your personal information with:

• Service providers who help us operate our business (payment processors, shipping companies)
• Third-party tools and platforms we use to deliver our services
• Other parties with your consent
• Where required by law

We do not sell your personal information to third parties.

Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (where appropriate)
• Complain about a privacy breach

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use cookies to identify which pages are being used and to improve our website. We only use this information for statistical analysis purposes. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Updates to This Policy

We may update this privacy policy from time to time. We encourage you to check this page from time to time for any significant changes. When we do make changes, we'll revise the 'last updated' date at the top of this page.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at:

hello@kernco.com.au